Who to Contact
To rent audio/video equipment, please call the A/V Department at extension 8035 or visit the department in the basement of Moench. They are located on the lowest floor of Moench, past the print shop.
If you have problems using features in ANGEL or difficulties understanding how to complete a task in ANGEL, please call the Digital Resource Center at extension 8265.
The Help Desk provides our customers a central point of contact when computer-related assistance is needed. All questions or problems with desktops, laptops, hardware, software, or telephone service should be directed to the Help Desk.
Contacting the Help Desk
- Phone us at (812) 877-8989
- Dial 6000 on campus and say "Help Desk"
- Visit us in the basement of Crapo Hall, room G-108
- Send an e-mail to helpdesk@rose-hulman.edu
- For system status information call (812) 877-8444
Assistance from the Help Desk is available 24/7. During non-staffed hours, all voice mails will be forwarded to a pager and will be picked up by a full-time staff person. Issues of a critical nature are addressed in a reasonable time frame.
The Help Desk is open year-round during the hours listed below except for declared institute holidays.
Standard Staff Hours
- Monday to Friday: 8:00 am to 5:00 pm
- Saturday and Sunday: Closed
Laptop Service Hours
- Monday to Friday: 8:00 am to 4:45 pm
- Saturday and Sunday: Closed
Contacting the Help Desk After Hours
During non-regular business hours (5PM to 8AM, weekends, and institute holidays) calls to x8989 will activate a menu of options.
Option 1 is to be used if a problem can wait until the next business day for resolution. You will be asked to leave a name, callback number and a detailed problem description in the Help Desk voice mailbox.
Option 2 is to be used when you are reporting a major service outage requiring immediate attention. Please note that messages without a name and callback number will be ignored. Leave your name, callback number and a detailed message describing the problem. A senior IAIT staff member will automatically be paged between the hours of 5PM and 10PM. If the outage is reported between 10PM and 8AM, the Office of Public Safety and Security will be automatically paged and will take appropriate action. You will want to verify that the problem you are reporting is also apparent to other users of campus computing services before leaving a critical problem message at x8989.
Option 3 allows you to hear information regarding any current outages and the status of any related repair work. This system status information may be accessed directly at any time by dialing x8444.
