Announcements
Wednesday, October 28, 2009
Posted at 8:18 am EST
Office Communications Server and Client upgrade
IAIT staff will be upgrading client and server components of Microsoft Office Communicator System (OCS) 2007 beginning on Wednesday, October 28, 2009. The client upgrade procedure will occur automatically via a startup script pushed to all computers on the Rose-Hulman Windows domain. The OCS client software upgrade will occur after the startup script is pushed and the first time a computer boots when it's on the Rose-Hulman network. The OCS 2007 R2 client upgrade is required for connectivity to the OCS 2007 R2 service; the original OCS 2007 client is not able to connect to the upgraded service.
If you removed your system from the Rose-Hulman Windows domain and would like to upgrade your OCS 2007 client to the R2 version of the client, instructions are available at http://myrhit.rose-hulman.edu/administration/helpdesk/services/UnifiedCommunications/OCS2007/Pages/OfficeCommunicatorClientInstallation.aspx.
Other than continued connectivity to the OCS 2007 service, one immediate benefit to the upgrade is the ability to share desktops through the OCS 2007 R2 client, which is very useful for troubleshooting and presenting information.
Following the OCS 2007 R2 client upgrade, the client will automatically start when Microsoft Windows starts. This is the normal client behavior, but it can be disabled by following the instructions listed below.
After your client has been upgraded, it will start automatically the next time you login. To configure the OCS client not to start automatically:
1. Select the Office Communicator R2 Client window
2. Click the downward pointing arrow in the upper left corner
3. Select Tools->Options…
4. Enter your account information in the Sign-in address field in the form username@rose-hulman.edu
5. Uncheck the box for “Automatically start Communicator when I log on to Windows”
6. Click OK
7. Close the Office Communicator R2 Client window
If you have any questions or concerns please contact the Help Desk at x-8989 (812-877-8989) or helpdesk@rose-hulman.edu.
Thursday, July 30, 2009
Posted at 3:42 pm EST
Elimination of dial-up networking (modem) services effective June 30, 2009
Effective June 30, 2009 RHIT will no longer offer dial-in networking services via modem for users. In lieu of continuing dial-in networking services RHIT has doubled the Internet connection speed from 50 megabits per second to 100 megabits per second (effective April 17, 2009).
Please contact the IAIT Help Desk at helpdesk@rose-hulman.edu or x-8989 (812-877-8989) with questions.
Wednesday, May 06, 2009
Posted at 8:14 am EST
Banner/Oracle maintenance scheduled for Thursday, May 7, 2009
FROM: Office of Instructional, Administrative & Information Technology
SUBJECT: Banner/Oracle maintenance scheduled for Thursday, May 7, 2009
SUMMARY AND IMPACT
IAIT staff will be performing software installation activities in the production Banner environment on Thursday, May 7, 2009 from 5:00pm until 10:00pm. This activity will affect all Banner services, including Banner Self-Service (this is what most campus users use), Internet Native Banner and internally developed applications like the Registrar’s Schedule Lookup Page. No Banner services will be available during this time.
You may check system status by either calling x-8444 (812-877-8444) for direct access to the recorded status message or by calling the Help Desk at x-8989 (812-877-8989) and then choosing option '3'.
Tuesday, April 21, 2009
Posted at 10:30 am EST
Elimination of dial-in networking (modem) services effective June 30, 2009
INFORMATION
Effective June 30, 2009 RHIT will no longer offer dial-in networking services via modem for users. In lieu of continuing dial-in networking services RHIT has doubled the Internet connection speed from 50 megabits per second to 100 megabits per second (effective April 17, 2009).
Please contact the IAIT Help Desk at helpdesk@rose-hulman.edu or x-8989 (812-877-8989) with questions.
Tuesday, March 24, 2009
Posted at 3:10 pm EST
Be alert for email asking for your username and password
FROM: Office of Instructional, Administrative & Information Technology
NOTICE: Be alert for email asking for your username and password
INFORMATION
A number of colleges and universities have recently been victims of "spear phishing" attacks. A "spear phishing" attack is a targeted attack against an organization that uses email appearing to originate from an official or department within the organization. [See the references below for more information.] According to security staff at other schools the email sent to their campus community looks genuine.
The email claims to have been sent by the help desk, webmaster, or IT support departments and asks users to send their username and password to the organization to complete their email account. The following is a sample message of such an email:
You are expected to verify your email account to avoid mailbox shutdown by
furnishing us with the following details :
Login Username:
Login password: **************
To avoid shutting down of your mailbox which could lead to loss of your
important files on our server,you must send these details on receipt of
this message.
Thank you very much.
Webmaster
___________________________________________________________________________________________________________
The Rose-Hulman Help Desk will NEVER ask you to send your password via email. Email is not a safe or secure mechanism for transmitting confidential or sensitive information such as a password. Please be alert for these types of attacks, whether they target Rose-Hulman or another organization with which you are affiliated.
Also, messages from Instructional, Administrative and Information Technology ARE ALWAYS formatted as you see at the beginning of this message with FROM:, NOTICE:, and either a SUMMARY or INFORMATION SECTION.
Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
Tuesday, May 13, 2008
Posted at 8:53 am EST
NOTICE: Bandwidth quotas will be reinstated effective immediately
FROM: Office of Instructional, Administrative & Information Technology
NOTICE: Bandwidth quotas will be reinstated effective immediately
INFORMATION
A number of students contacted IAIT following the elimination of the bandwidth quotas. This decision was made in consultation with, and was approved by, the Academic Technology Committee with the belief it would improve the campus computing experience for students making almost all of the Internet bandwidth available to students during off-hours. Based on the feedback to IAIT and the Academic Computing Committee the removal of the bandwidth quotas has had a deleterious effect on network performance.
The Academic Technology Committee met to discuss the feedback and recommended that IAIT reinstate bandwidth quotas. Effective immediately, bandwidth quotas will be reinstated. The limits are 3 gigabytes in a 24-hour sliding window or 5 gigabytes in a 72-hour window. The complete bandwidth policy is available at http://www.rose-hulman.edu/TSC/policies/download_upload_amounts/.
You may contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
Friday, April 11, 2008
Posted at 9:39 am EST
New Banner Web Services Links/URLs
NOTICE: New Banner Web Services Links/URLs
INFORMATION
As part of the system upgrade completed this past weekend, all Banner and Banner-related web services have new web addresses (URLs). An effort has been made to update the links on Institute web pages, but any bookmarked links that you may have saved will no longer work.
For your reference, here are the new URLs for some commonly-used web applications:
Banner Web (also called Banner Self Service):
https://prodbss.rose-hulman.edu/BanSS/twbkwbis.P_WWWLogin
Other than Banner Web, most of the other web applications have a new URL that differs only in the server name:
What used to be found at https://banner.rose-hulman.edu/ Some examples: Registrars Schedule Lookup Page: WebPO: View Advisee Transcript (limited to current advisors) Posted at 9:38 am EST NOTICE: Suspension of the download/upload quotas for residence hall networks INFORMATION The residence hall networks will be allocated a minimum of one-third of Rose-Hulman's Internet bandwidth (currently 45 megabits per second). If additional bandwidth is available the students will be able to use that as well, subject to specific allocations set aside for Logan Library and IAIT enterprise servers. Note that the limits established for peer-to-peer networking are not affected by the suspension of this policy as peer-to-peer limits are covered under a separate policy. It also does not apply to any limits placed on classrooms or laboratories. Faculty/staff were never included under this policy so there is no impact on them. Bandwidth available to individual students will be automatically allocated based on the bandwidth available and the number of students using it. For example, if only one student was using the Internet they would have 100% of the available bandwidth, ten students would each get 10% of the available Internet bandwidth, and 1000 students using the network would each get 0.1% of the available Internet bandwidth.
Posted at 2:02 pm EST NOTICE: Be alert for email asking for your username and password INFORMATION The email claims to have been sent by the help desk or IT support departments and asks users to send their username and password to the organization to complete their email account. The following is a sample message from one of the schools targeted: --------------------------------------------------------------------------------------------- To complete your email.xxxx.edu account, you must reply to this email immediately and enter your password here (*********) Failure to do this will immediately render your email address deactivated from our database. You can also confirm your email address by logging into your email.xxxx.edu account at https://email.xxxx.edu EMAIL.XXXX.EDU TEAM The Rose-Hulman Help Desk will NEVER ask you to send your password via email. Email is not a safe or secure mechanism for transmitting confidential or sensitive information such as a password. Please be alert for these types of attacks, whether they target Rose-Hulman or another organization with which you are affiliated. Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989. REFERENCES Microsoft: Spear phishing: Highly targeted scams http://www.microsoft.com/protect/yourself/phishing/spear.mspx Wikipedia: Phishing The New York Times: Gone Spear-Fishin' Posted at 2:51 pm EST NOTICE: Banner maintenance activity scheduled for Tuesday, January 29, 2008 SUMMARY AND IMPACT IAIT staff will be upgrading the Banner Financial Aid module and cloning the production database for use in the development environment on Tuesday, January 29, 2008 beginning at 5:30pm. The maintenance activity is expected to be completed by 10:30pm. All Banner applications will be unavailable during this time. This includes Banner Web, Banner Self-Service, Banner Forms and processes, and any internal applications that derive their data from Banner, such as the Registrar's Schedule Lookup Page. You may check system status by either calling x-8444 for direct access to the recorded status message or by calling the Help Desk at x-8989 and then choosing option '3'.
Posted at 2:50 pm EST NOTICE: Availability of upgraded Origin data analysis and graphing software Rose-Hulman licensed the OriginLab Origin data analysis and graphing software for the campus. Release 7.5 was made available in October 2007. The student license for Origin 7.5 is due to expire on January 31, 2008. All students with this version of the software are encouraged to upgrade to Origin 8. The faculty key for Origin 7.5 does not expire but all faculty using Origin 7.5 are also encouraged to upgrade to Origin 8. Origin 8 is located on Tibia in the folder \\tibia\public\Course Software\Origin8. Installation instructions are available at http://www.rose-hulman.edu/TSC/software/documentation/course_software/origin8/. Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
Posted at 3:01 pm EST NOTICE: Angel Maintenance Scheduled for Tuesday, January 22. 2008 ADDITIONAL INFORMATION: Posted at 2:05 pm EST NOTICE: IAIT maintenance activity for Friday, January 11, 2008 SUMMARY You may check upgrade status by calling the Help Desk at (812)877-8989.
Posted at 9:30 am EST NOTICE: Special IAIT Maintenance Activity Scheduled for Thursday, January 10, 2008 SUMMARY AND IMPACT Only users of Addiator will be affected. Since Addiator will be powered-off to replace the memory modules all active processes and background jobs will be terminated as the systems shuts down. You may check system status by either calling x-8444 for direct access to the recorded status message or by calling the Help Desk at x-8989 and then choosing option '3'.
Posted at 2:51 pm EST NOTICE: IAIT maintenance activities for January 2-4, 2008 SUMMARY IAIT staff will be performing the following maintenance activities during the week of January 2-4, 2008. I. The network staff will perform chassis upgrades on the institution's core Nortel Passport 8600 routers on Wednesday, January 2, 2008. These six routers will be upgraded according to the following schedule. A. Theorodrome: 8:00am until 12:00pm (noon), Wednesday, January 2, 2008 B. Computer Science and Software Engineering Computer room: 1:00pm until 5:00pm, Wednesday, January 2, 2008 C. Crapo Hall and Moench Hall: 5:00pm until 9:00pm, Wednesday, January 2, 2008 During the course of the past few months the AFS file servers have suffered from reliability problems, resulting in connectivity and performance problems for users of the service. The AFS file server software must be upgraded to address these problems. There are four AFS file servers that must be upgraded. Each file server has approximately one terabyte of storage allocated to AFS. The upgrade procedure is as follows. A. Two of the four AFS file servers will be selected to begin the upgrade procedure. All AFS data managed by these two AFS file servers will be migrated to the other two AFS file servers. This process requires physically copying the AFS data, which is estimated to take approximately four hours per server. Data will remain available during the copying process. B. Once the data migration is complete the new host servers will assume responsibility for managing the AFS data. It is at this point that there may be a brief period, usually less than one minute, when data is unavailable. Attempts to access when the management responsibility moves result in a delay or system pause until the new host responds. C. The two servers with no AFS data will have the AFS service stopped and the software upgraded. D. The upgrade procedure, steps A. through C., will be repeated for the other two AFS file servers. E. Once the AFS server software is upgraded on all four file servers the AFS data will be redistributed to balance the server load across the four systems. We do not expect any significant service interruptions during the upgrade. However, due to the large amount of data being managed by AFS and the desire to minimize service interruptions, it will take several days to complete. During this time there will not be any staff at the Help Desk. However, you may contact the staff by sending email to helpdesk@rose-hulman.edu or by calling the Help Desk at extension 8989 (812-877-8989) and leaving a message. IAIT staff will check the Help Desk voice mail throughout the day on Wednesday, Thursday and Friday. You may check system status by either calling x-8444 for direct access to the recorded status message or by calling the Help Desk at x-8989 and then choosing option '3'.
Will now be found at https://prodweb.rose-hulman.edu/
https://prodweb.rose-hulman.edu/regweb-cgi/reg-sched.pl
https://prodweb.rose-hulman.edu/webPO/
https://prodweb.rose-hulman.edu/advisors
Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
Suspension of the download/upload quotas for residence hall networks
Effective immediately, IAIT has suspended enforcement of the download/upload quota policy. This change was made in consultation with the Academic Technology Committee and was approved at their meeting of Monday, March 24, 2008. It is our belief, and that of the Academic Technology Committee members, that this change will be beneficial to residential students.
Monday, February 04, 2008
[Information Security Warning] Be alert for email asking for your username and password
A number of colleges and universities have recently been victims of "spear phishing" attacks. A "spear phishing" attack is a targeted attack against an organization that uses email appearing to originate from an official or department within the organization. [See the references below for more information.] According to security staff at other schools the email sent to their campus community looks genuine.
Dear Email.xxxx.edu Subscriber,
Thank you for using EMAIL.XXXX.EDU !
---------------------------------------------------------------------------------------------
http://en.wikipedia.org/wiki/Phishing
http://www.nytimes.com/2005/12/04/business/yourmoney/04spear.html
Tuesday, January 29, 2008
[Service Announcement] Banner maintenance activity scheduled for Tuesday, January 29, 2008
[Information] Availability of upgraded Origin data analysis and graphing software
INFORMATION
Tuesday, January 22, 2008
[Service Announcement] Angel Maintenance Scheduled for Tuesday, January 22, 2008
IAIT plans to install an ANGEL IMMEDIATE FIX at 5:45pm tonight (Tuesday 1/22/08). The ANGEL web and database servers will also be rebooted to complete some Microsoft updates. Issues fixed include:
Mail sent prior to December Service Pack where the source was from within a course, but the recipient
was not in the source course caused the To: field to not be populated when the recipient replies to
the sender.
If user's name Viewable By settings is set to > 1 and user does not share enrollment in a course with the
sender, there is potential the recipient is not listed in group's Select Message Recipients.
Course Mail Cc and Bcc fields are not working.
Students' replies to instructors go to the instructors personal mail in courses with course id starting with P-Z.
A recipient with plain text preferences that replies to a message from a course with "&" results in an error.
Users unable to access DRM protected content
Friday, January 11, 2008
[Service Announcement] IAIT maintenance activity for Friday, January 11, 2008
IAIT staff will upgrade the external email server beginning at 8:00am on Friday, January 11, 2008. This upgrade was originally scheduled for Thursday, January 3, 2008; however, other activities required more time and effort than planned and this upgrade was rescheduled for tomorrow. The upgrade is expected to be completed by 12:00pm (noon) on Friday, January 11, 2008. During this four period users of this system will not be able to connect to the web interface to send or receive email through this server. Only Rose-Hulman retirees will be affected by this upgrade.
Thursday, January 10, 2008
[Service Announcement] Special IAIT Maintenance Activity Scheduled for Thursday, January 10, 2008
IAIT will be replacing memory modules in Addiator, the academic Linux server, beginning at 7:30am on Thursday, January 10, 2008. The maintenance activity is expected to be completed by 8:00am. Addiator has experienced several crashes over the past several weeks that have been traced to failing memory modules. Replacement modules have been received and will be installed beginning at 7:30am.
Friday, December 21, 2007
[Service Announcement] IAIT maintenance activities for January 2-4, 2008
This router provides connectivity to classrooms, offices and laboratories located on the second and third floors of Crapo Hall. All network-attached devices in these rooms will lose network connectivity while the chassis is upgraded.
This router provides connectivity to the Computer Science and Software Engineering Department's classrooms, offices and laboratories located in Moench Hall. All network-attached devices in these rooms will lose network connectivity while the chassis is upgraded.
These routers provide connectivity to the remainder of campus, including connectivity to servers in the IAIT computer room and the Internet. While the routers in the IAIT computer room are upgraded there will be no access to any network-based services, including DNA, DHCP, email, web servers, Banner, ANGEL or Tibia-hosted printers. There will be no Internet connectivity while the Moench Hall routers are upgraded.
II. System administrators will upgrade the AFS file servers beginning at 8:00am on Wednesday, January 2, 2008. The process is expected to be completed by 5:00pm on Friday, January 4, 2008.
III. [RETIREES ONLY] System administrators will upgrade the retiree email server beginning at 8:00am on Thursday, January 3, 2008. The upgrade is expected to be completed by 12:00pm (noon) on Thursday, January 3, 2008. During this period retirees will not be able to connect to the web interface to send or receive email through this server. Only Rose-Hulman retirees will be affected by this upgrade.
