Announcements
Thursday, February 10, 2011
Posted at 8:42 am EST
Maintenance on campus Internet connection scheduled for Friday, Feb 11, 2011
FROM: Office of Instructional, Administrative & Information Technology
SUBJECT: Maintenance on the campus Internet connection scheduled for Friday, February 11, 2011
SUMMARY AND IMPACT
Indiana Fiber Network, the company that provides Internet connectivity for Rose-Hulman (main campus only), will be splicing the fiber optic cable in our area from midnight through 2:30am on Friday, February 11th, 2011. There is a small possibility that this could affect the campus Internet service. If there are Internet service interruptions during this time please do not report these interruptions to the IAIT Help Desk as these activities are beyond our control.
Friday, February 04, 2011
Posted at 11:36 am EST
Banner software upgrade scheduled for Saturday, Feb 5, 2011
FROM: Office of Instructional, Administrative & Information Technology
SUBJECT: Banner software upgrade scheduled for Saturday, February 5, 2011
SUMMARY AND IMPACT
IAIT staff will be performing software upgrade activities in the production Banner environment on Saturday, February 5, 2011 from 10:00am until 2:00pm. The Banner Financial Aid module and Clean Address data files will be upgraded during this maintenance period. This activity should have limited impact on the overall Banner environment, though there may be intermittent issues with Banner Self-Service (this is what most campus users use) while the patches are being installed.
You may check system status by either calling x-8444 (812-877-8444) for direct access to the recorded status message or by calling the Help Desk at x-8989 (812-877-8989) and then choosing option '3'.
Wednesday, January 12, 2011
Posted at 11:26 am EST
Update to the campus Bandwidth Utilization Policy
FROM: Office of Instructional, Administrative & Information Technology
SUBJECT: Update to the campus Bandwidth Utilization Policy
INFORMATION
IAIT staff has been monitoring the campus internet utilization since the beginning of school. With incoming network utilization frequently ranging at or above 90% of capacity, changes have been made to the off-hours and weekend policies to encourage more network utilization during these hours and less during the heavy utilization hours. The Bandwidth Utilization Policy previously only counted 75% of network utilization against an individual’s transferred amounts from 2:00am to 6:00am Sunday through Thursday and all day Saturday, Sunday and during academic breaks.
New percentages have been implemented to encourage more utilization in the off-hours. The updated times and percentages are:
• Every day from 2:00am to 7:00am usage is counted at 40% of the actual amount
• Monday through Friday from 7:00am to 2:00am the next morning usage is counted at 100% of the actual amount
• Saturday, Sunday and academic breaks from 7:00am to 2:00am the next morning usage is counted at 75% of the actual amount
Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989 (812-877-8989).
Thursday, January 06, 2011
Posted at 11:48 am EST
Information for Fall 2010 Graduates
Seniors Graduating in November 2010
HP NW8440 Laptop
The warranty for the HP nw8440 Generation 1 laptop purchased in the 2006-2007 academic school year has expired.
Rose-Hulman Network Account
Computer accounts for graduating seniors expire at 11:59pm on August 31, 2011. After this date, you will no longer have access to campus email, or other Rose-Hulman computer services. You are responsible for saving your email to your laptop or other computer or forwarding it to another mail service before the account expiration date. We recommend graduating seniors obtain an alumni.rose-hulman.edu email forwarding account though the Alumni Affairs Office.
Access to Banner Web
Access to Banner Web effectively ends upon graduation. Graduates who need transcripts will need to contact the Registrar’s office.
Tuesday, August 10, 2010
Posted at 11:25 am EST
Electrical Maintenance in Crrapo Hall Data Center August 14, 2010
FROM: Office of Instructional, Administrative & Information Technology
SUBJECT: Electrical maintenance in Crapo Hall data center scheduled for Saturday, August 14, 2010
SUMMARY AND IMPACT
Vendor staff will be repairing the uninterruptible power supply (UPS) in the Crapo Hall data center beginning at 8:00am on Saturday, August 14th, 2010. In preparation for this work IAIT staff will power-off ALL servers in the Crapo Hall data center beginning at 7:00am. Repairs to the UPS are expected to take one hour; servers will be powered-on once the UPS is fully functional. We expect all services to be online and available by 10:00am.
The majority of campus network services will be unavailable during this time. This includes Banner (Oracle, Banner Self-Service, Internet Native Banner, Banner Web), Registrar’s Schedule Lookup Page, ANGEL Learning Management System, parallel computing cluster, Addiator (academic computing server), Office Communicator, SharePoint web services, Rose-Hulman web servers and the two network file systems AFS and DFS.
Exchange messaging (email, calendar, address book), DNS and DHCP will continue to function.
You may check system status by either calling x-8444 (812-877-8444) for direct access to the recorded status message or by calling the Help Desk at x-8989 (812-877-8989) and then choosing option '3'.
Friday, July 30, 2010
Posted at 3:57 pm EST
Oracle & Network Maintenance Scheduled for Tuesday August 3, 2010
SUMMARY AND IMPACT
IAIT staff will be installing Oracle-recommended patches and updates to the production Oracle database on Tuesday, August 3, 2010 from 5:00pm until 10:00pm. This maintenance activity will affect all Banner services, including: Banner Self-Service (this is what most of the campus uses for Banner services); Internet Native Banner; Evisions applications Argos, FormFusion, and Intellecheck; Banner Imaging; and all internally developed applications, including the Registrar’s Schedule Lookup Page.
No Banner or Oracle-dependent services will be available during the maintenance period.
IAIT staff will also upgrade the firmware on the core routers on Tuesday, August 3, 2010 from 5:15pm until 7:15pm. There are three core routers, two in Moench Hall and one in Crapo Hall. The routers will be upgraded individually, and there will be no network connectivity to or from the effected router while it is being upgraded. Note that other network-based services will be affected, especially when the Crapo router is being upgraded as the Crapo data center houses most of the central campus servers.
You may check system status by either calling x-8444 (812-877-8444) for direct access to the recorded status message or by calling the Help Desk at x-8989 (812-877-8989) and then choosing option '3'.
Friday, June 18, 2010
Posted at 4:38 pm EST
Telephone (PBX) maintenance scheduled for Monday, June 21, 2010
IAIT and vendor staff will be upgrading the campus PBX beginning at 5:15pm on Monday, June 21st. This maintenance activity will be completed in approximately two hours (7:15pm). During this time there may be intermittent disruptions to off-campus telephone service but there should no interruptions to on-campus telephone or voice mail service. There will be no impact to telephone or voice mail service at the south campus, i.e. Rose-Hulman Ventures.
Tuesday, November 10, 2009
Posted at 3:55 pm EST
[Information]Considerations related to the upcoming Windows 7 "Load Fest"
On Monday, November 9, a message was posted to the SharePoint Bulletin Board “Personal” category. This posting indicated that students could attend a venue to load Windows 7 on their personal computer. Before doing so each student should consider the following information.
This event is not an Institute endorsed or sponsored activity.
The present Institute plan is to migrate the campus to Windows 7 in the summer of 2010.
Individuals that install Windows 7 may encounter hardware or software incompatibilities. A number of students have already brought their laptop computer to the Help Desk due to problems with Windows 7 and the DVD drive. These have all been software problems, not hardware problems.
Windows 7 will not be supported by IAIT until its official deployment in the summer of 2010, including the installation of software or software troubleshooting.
IAIT strongly encourages all students to thoughtfully consider the consequences of deviating from the official campus computing environment, including differences between faculty instructions based on the current operating environment and a different operating environment.
If a student chooses to perform this upgrade and decides that the result is unacceptable, the only option will be to have the Institute laptop re-imaged by IAIT (to a currently supported image). Although it is unlikely, there is a risk that this process may result in a loss of personal data that exists within the Windows 7 environment.
Wednesday, October 28, 2009
Posted at 8:18 am EST
Office Communications Server and Client upgrade
IAIT staff will be upgrading client and server components of Microsoft Office Communicator System (OCS) 2007 beginning on Wednesday, October 28, 2009. The client upgrade procedure will occur automatically via a startup script pushed to all computers on the Rose-Hulman Windows domain. The OCS client software upgrade will occur after the startup script is pushed and the first time a computer boots when it's on the Rose-Hulman network. The OCS 2007 R2 client upgrade is required for connectivity to the OCS 2007 R2 service; the original OCS 2007 client is not able to connect to the upgraded service.
If you removed your system from the Rose-Hulman Windows domain and would like to upgrade your OCS 2007 client to the R2 version of the client, instructions are available at http://myrhit.rose-hulman.edu/administration/helpdesk/services/UnifiedCommunications/OCS2007/Pages/OfficeCommunicatorClientInstallation.aspx.
Other than continued connectivity to the OCS 2007 service, one immediate benefit to the upgrade is the ability to share desktops through the OCS 2007 R2 client, which is very useful for troubleshooting and presenting information.
Following the OCS 2007 R2 client upgrade, the client will automatically start when Microsoft Windows starts. This is the normal client behavior, but it can be disabled by following the instructions listed below.
After your client has been upgraded, it will start automatically the next time you login. To configure the OCS client not to start automatically:
1. Select the Office Communicator R2 Client window
2. Click the downward pointing arrow in the upper left corner
3. Select Tools->Options…
4. Enter your account information in the Sign-in address field in the form username@rose-hulman.edu
5. Uncheck the box for “Automatically start Communicator when I log on to Windows”
6. Click OK
7. Close the Office Communicator R2 Client window
If you have any questions or concerns please contact the Help Desk at x-8989 (812-877-8989) or helpdesk@rose-hulman.edu.
Thursday, July 30, 2009
Posted at 3:42 pm EST
Elimination of dial-up networking (modem) services effective June 30, 2009
Effective June 30, 2009 RHIT will no longer offer dial-in networking services via modem for users. In lieu of continuing dial-in networking services RHIT has doubled the Internet connection speed from 50 megabits per second to 100 megabits per second (effective April 17, 2009).
Please contact the IAIT Help Desk at helpdesk@rose-hulman.edu or x-8989 (812-877-8989) with questions.
Wednesday, May 06, 2009
Posted at 8:14 am EST
Banner/Oracle maintenance scheduled for Thursday, May 7, 2009
FROM: Office of Instructional, Administrative & Information Technology
SUBJECT: Banner/Oracle maintenance scheduled for Thursday, May 7, 2009
SUMMARY AND IMPACT
IAIT staff will be performing software installation activities in the production Banner environment on Thursday, May 7, 2009 from 5:00pm until 10:00pm. This activity will affect all Banner services, including Banner Self-Service (this is what most campus users use), Internet Native Banner and internally developed applications like the Registrar’s Schedule Lookup Page. No Banner services will be available during this time.
You may check system status by either calling x-8444 (812-877-8444) for direct access to the recorded status message or by calling the Help Desk at x-8989 (812-877-8989) and then choosing option '3'.
Tuesday, April 21, 2009
Posted at 10:30 am EST
Elimination of dial-in networking (modem) services effective June 30, 2009
INFORMATION
Effective June 30, 2009 RHIT will no longer offer dial-in networking services via modem for users. In lieu of continuing dial-in networking services RHIT has doubled the Internet connection speed from 50 megabits per second to 100 megabits per second (effective April 17, 2009).
Please contact the IAIT Help Desk at helpdesk@rose-hulman.edu or x-8989 (812-877-8989) with questions.
Tuesday, March 24, 2009
Posted at 3:10 pm EST
Be alert for email asking for your username and password
FROM: Office of Instructional, Administrative & Information Technology
NOTICE: Be alert for email asking for your username and password
INFORMATION
A number of colleges and universities have recently been victims of "spear phishing" attacks. A "spear phishing" attack is a targeted attack against an organization that uses email appearing to originate from an official or department within the organization. [See the references below for more information.] According to security staff at other schools the email sent to their campus community looks genuine.
The email claims to have been sent by the help desk, webmaster, or IT support departments and asks users to send their username and password to the organization to complete their email account. The following is a sample message of such an email:
You are expected to verify your email account to avoid mailbox shutdown by
furnishing us with the following details :
Login Username:
Login password: **************
To avoid shutting down of your mailbox which could lead to loss of your
important files on our server,you must send these details on receipt of
this message.
Thank you very much.
Webmaster
___________________________________________________________________________________________________________
The Rose-Hulman Help Desk will NEVER ask you to send your password via email. Email is not a safe or secure mechanism for transmitting confidential or sensitive information such as a password. Please be alert for these types of attacks, whether they target Rose-Hulman or another organization with which you are affiliated.
Also, messages from Instructional, Administrative and Information Technology ARE ALWAYS formatted as you see at the beginning of this message with FROM:, NOTICE:, and either a SUMMARY or INFORMATION SECTION.
Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
Tuesday, May 13, 2008
Posted at 8:53 am EST
NOTICE: Bandwidth quotas will be reinstated effective immediately
FROM: Office of Instructional, Administrative & Information Technology
NOTICE: Bandwidth quotas will be reinstated effective immediately
INFORMATION
A number of students contacted IAIT following the elimination of the bandwidth quotas. This decision was made in consultation with, and was approved by, the Academic Technology Committee with the belief it would improve the campus computing experience for students making almost all of the Internet bandwidth available to students during off-hours. Based on the feedback to IAIT and the Academic Computing Committee the removal of the bandwidth quotas has had a deleterious effect on network performance.
The Academic Technology Committee met to discuss the feedback and recommended that IAIT reinstate bandwidth quotas. Effective immediately, bandwidth quotas will be reinstated. The limits are 3 gigabytes in a 24-hour sliding window or 5 gigabytes in a 72-hour window. The complete bandwidth policy is available at http://www.rose-hulman.edu/TSC/policies/download_upload_amounts/.
You may contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
Friday, April 11, 2008
Posted at 9:39 am EST
New Banner Web Services Links/URLs
NOTICE: New Banner Web Services Links/URLs
INFORMATION
As part of the system upgrade completed this past weekend, all Banner and Banner-related web services have new web addresses (URLs). An effort has been made to update the links on Institute web pages, but any bookmarked links that you may have saved will no longer work.
For your reference, here are the new URLs for some commonly-used web applications:
Banner Web (also called Banner Self Service):
https://prodbss.rose-hulman.edu/BanSS/twbkwbis.P_WWWLogin
Other than Banner Web, most of the other web applications have a new URL that differs only in the server name:
What used to be found at https://banner.rose-hulman.edu/ Some examples: Registrars Schedule Lookup Page: WebPO: View Advisee Transcript (limited to current advisors)
Will now be found at https://prodweb.rose-hulman.edu/
https://prodweb.rose-hulman.edu/regweb-cgi/reg-sched.pl
https://prodweb.rose-hulman.edu/webPO/
https://prodweb.rose-hulman.edu/advisors
Please contact the Help Desk with any questions at helpdesk@rose-hulman.edu or x-8989.
